15 Jun 2003 tdb   » (Journeyer)

After some evaluation I'm pretty happy with RT3. It's done everything I had set out to look for except an email-based nagging system. It may well have such a feature, I just haven't found it yet :-) My boss also seems quite enthusiastic about it, which is always a good start.

Of course, setting up and testing RT was the easy part... The original aim was to have a tracking system for email support, and this required one thing other than RT - an email address. It took us a good few days to come up with a decent address, which is probably just as long as it took to get RT going. Why is it that things like picking names, chosing colours, and other asthestics always always seem the most tedious?

Next on my task list for RT is to move it to our production Solaris servers. I'd love to keep running it from a FreeBSD machine, but at work we run Solaris (and my colleagues aren't in the BSD camp). I'm not totally against this as Solaris is a decent platform (on Sun hardware), and seems to be pretty solid and reliable. I just know that installing and maintaing it on Solaris will be more work without a ports tree.

On to something completely different now. One of the FreeBSD portmgr team pointed out that libstatgrab doesn't compile on FreeBSD 5.1. This didn't really come as much of a surprise given the configure script only works on OS's that we've written libstatgrab for. Maybe this is short-sighted, but as libstatgrab relies very much on OS specific code it's highly likely it won't work on other platforms. So, tomorrow I'll build a FreeBSD 5.1 box and do some testing. With any luck the code will work and it'll just be a case of fixing the build stuff. If not, I'll have to hand over to the guy writing libstatgrab. Whilst I'm at it I might install a few of the other BSD's so we can make it work on even more platforms.

In my previous article I mentioned that I also wanted RT for i-scream bug tracking. I made a start on this over the weekend by upgrading perl to 5.8.0 on the FreeBSD server running the i-scream website. This went smoother than I had imagined - I'd envisaged a fair few problems with having two version of perl; one in the ports tree and one in the base operating system. Fortunately the two seemed happy to co-exist with the aid of the use.perl script that comes with the port. I reinstalled my perl programs, mailscanner and spamassassin, just to be on the safe side, and all seems well. Next I'll be getting RT going.

On a personal note I'll be moving house at the end of the month. This brings about one problem - how do I move the server with a 421 day uptime. It has a UPS, so I guess in theory I can keep it all switched on during the move, if I'm quick! Sounds like it could be fun.

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