1 Apr 2002 scoop   » (Master)

No, this ain't no April fools, it's the uncensored truth. NGI, my DSL provider that I only signed up with last November, claims 98% availability of their lines per month, 8 hours response time upon a line failure and 24/7 reachability of the hotline.

That said, it does not apply to what I'm suffering from for the past 5 or so days. My DSL line crapped out on Friday at 11am. Friday was a national holiday and, although they claim for 24/7 support, their hotline was not staffed. They don't even have any answering machine!

When I finally reached one of their support guys the line had already been unavailable for 24 hours. It took them another 6 hours to get it fixed.

As if that wasn't enough this same error occured to me Sunday night at midnight when, who am I kidding, again noone was answering the hotline number. Since (I am sooooo lucky this weekend is the easter weekend) Monday (today) is a national holiday as well, I won't get ahold of anyone there before 9am tomorrow (Tuesday) morning and that makes 31 hours of unavailability not counting the time they actually need to fix it after I was able to tell them about my problems. That means I've been stuck for 72 hours of outage for one weekend.

All in all, this renders me totally pissed and I guess I really need a new DSL provider Real Soon Now.

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