Is a code of silence evil?
Looking at using google apps for my home email, as I want to be able to have my home machines totally turned off from time to time.
Found this interesting gem in the sign up agreement (which I have not yet agreed to ):
11. PR. Customer agrees not to issue any public announcement regarding the existence or content of this Agreement without Google’s prior written approval. Google may (i) include Customer’s Brand Features in presentations, marketing materials, and customer lists (which includes, without limitation, customer lists posted on Google’s web sites and screen shots of Customer’s implementation of the Service) and (ii) issue a public announcement regarding the existence or content of this Agreement. Upon Customer’s request, Google will furnish Customer with a sample of such usage or announcement.
This is rather asymmetrical: If I agree to the sign up page, I cannot say ‘I am using google apps’, but google can say ‘Robert is using google apps’. While I can appreciate not wanting to be dissed on if something goes wrong, this is very much not open! A couple of implications: Everyone seeking support for google apps in the apps forums is probably in violation of the sign up agreement; we can assume that anyone having a terrible experience has been squelched under this agreement.