13 Jul 2006 pcolijn   » (Journeyer)

Ranty Ranty

This entry will be a rant. You've been warned :)

I finally got my new bank card from WAMU (that's Washington Mutual for those lucky enough not to know). This has been a long saga.

Step 1: learn from drheld that WAMU was replacing their VISA debit cards with MasterCard debit cards (which in itself sucks, since MasterCard is accepted in fewer places than VISA).

Step 2: have WAMU cancel the VISA part of my old card before I had received or activated the new card. Incidentally, this happened while slatepelican and I were in Spain. Not the best time.

Step 3: have WAMU assure me, very convincingly, that my card would continue to work in ATMs until I got the new one and activated it. Indeed it did work in an ATM. One more time. And then it stopped working entirely.

Step 4: receive my new card, finally, because Tony was nice enough to bring my mail from California when he was visiting drheld and Don in Vancouver.

Step 5: activate the new card! Yay, money! Order stuff online from Amazon and PalmOne.

Step 6: orders from Amazon and PalmOne not working. Call WAMU. I thought I activated my card? No, we cancelled it. Ah, so when I said "activate" you thought I meant "cancel." I see. Well can I get a new one? Sure, it only takes two weeks.

Step 7: get new card finally today.

Step 8: activate new card. We'll see if they actually did it this time.

The thing that infuriates me the most about this is that to get a new card with WAMU they have to send it in the mail. Pretty much any Canadian bank that I know of will give you a new card on the spot if you go into a branch. WAMU claims they can't do that because all the cards have to come from some central MasterCard place. They should at least be able to give you a new ATM card on the spot. Not being able to get money, especially in a city like New York, really sucks hard.

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