...and a sample of blood. ...and your first born
child.
My experience to date with
CDW has been fairly positive,
although I used to have the luxury of picking items up at the
will-call window. Alas, recently they seem to have taken a
sharp turn
for the worse. I tried to order an item earlier this week
and was told that,
despite the web site claim of 2 - 3 days availability, it
was out of stock for at least two weeks. I wasn't
particularly surprised by this as I know that the
availability numbers on the site are works of fiction
intended to trap
buyers. In the past I've had to wait a week or two for ~30%
of the items I've bought. The latest shock was being told
that, although my credit card details and address were okay,
they could not sell the item to me as I had not given them
my home telephone number. The only option to allow the sale
to take place was for me to fax
them an image of my driver's license. I checked with the
sales person (who like all CDW people I've dealt with was
friendly and polite). The summary of the email stream is as
follows;
ME: Is this company policy?
CDW: Yes.
ME: Is there any alternative? You have validated my credit
card and home address. Surely that's enough.
CDW: The only alternative is to cancel your order.
ME: What would you do with all my personal information?
CDW: My job is to collect all personal details
from customers and if I can't do this with google,
whitepages online or zabasearch I am obliged to ask the
customer.
ME: Is it okay if I warn the rest of the world about
this?
CDW: (implied) Yes.So I can cross another
supplier (and another vendor I'd endorse) off my list.