Antler customer service
In what makes a surprising change from my normal bitching about customer service, I called Antler last week after the rubber coating on the wheels of my luggage disintegrated. I've had that bag for almost 5 years and travelled something like 300,000 miles in that time, so it wasn't an especially surprising result - but the bag had a 7 year warranty covering defects in materials and manufacture, so they picked it up last week and dropped off a new one today. I'm impressed.