So I've had my Nokia 8210 for a couple of years and it is getting old and battered. Everytime I go to the US I have to swap to a very horrible Motorolla (with such a confusing interface I can't use it). I wanted to replace it with one of these cute Erricson Bluetooth GPRS tri-band t68's. To upgrade the phone costs 170 pounds and ties you into another 12 months contract. To get the phone on a new contract costs 70 pounds, but you can't keep your number. So I rang and cancelled my service and was going to switch networks (if I switch networks I can keep my number; so Orange are the only losers). They didn't bother trying to keep me.
Just before ordering my new phone I gave Orange Customer Services a call; not only were they then willing to upgrade my phone for just 97 pounds, but they'd give me 60 back for my old phone, no matter what the condition.
So I now have a 9 foot deep hole in my front driveway.