27 Oct 2001
(updated 27 Oct 2001 at 17:27 UTC) »
Cable modem up and firewalled. NTL still confused by the
fact that we didn't need to rent or buy a cable-modem from
them, managed to print out internal notes to their own staff
on the invoice for the connection "[name-deleted]-upsell"
;-) (This after housemate had had to explain no less than 5
times last week "no, we don't want to rent/buy cable-modem.
Yes, that /is/ because we've got one already. Yes, we are
sure it will work. Yes, we can install it ourselves. Why -
the household comprises two Unix consultants/network
engineers". Didn't stop NTL sending us a useless USB
cable-modem anyway. Took 15 minutes for housemate to
persuade them that they might want to take it back. He's
still not convinced they'll ever get round to doing so,
since script being followed by random phone operative
clearly didn't cater for people who wanted to return
Took opportunity to re-read Rusty's unreliable
Much FIPR/CDR stuff todo tonight. Excellent stir-fry cooked
by housemate for lunch.
Oh, for those in the UK reading this - steer well clear of
all services related to Lloyds-TSB. Customer service
non-existent, no-one I've spoken to or received letters from
recently has had any authority to do anything the Lloyds
computers don't allow them to. Needless to say, substantial
evidence now exists that the computer systems are themselves
hideously broken. Just don't go there, and if you're there
already, get out soon.