11 Dec 2012 etbe   » (Master)

Dependencies in Online Ordering

I have just ordered two Samsung Galaxy S3 phones and matching cases from Kogan. The price was good and Kogan gave me 30 cents discount as part of a verification process. Instead of billing the full amount for a large order (for which the cutoff is somewhere between $25 and $1014) Kogan will deduct a random number of cents and demand that you confirm the amount of money on your credit card statement, if you don’t know the amount that was billed then it’s a fraudulent transaction.

But now Kogan have decided that my phones and cases are separate things, they have dispatched the cases but not the phones. This is really annoying, I will have to arrange to receive two separate parcels and the first of which won’t be of any immediate use to me. I can use a phone without a case, but a case without a phone isn’t useful.

If I had wanted to receive two parcels then I would have gone through the checkout process twice! It should have been really obvious to Kogan that I didn’t want two parcels, they suggested that I buy cases after I selected the phones, so while it’s theoretically possible that I might want to buy two new phones at the same time as buying two cases for entirely unrelated phones I don’t think that the people who programmed the Kogan web server expected that to be the case.

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Syndicated 2012-12-11 10:45:56 from etbe - Russell Coker

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