12 Jul 2000 dwmw2   » (Master)

Hmmm. People didn't like my Config.in for the MTD stuff. Perhaps it was a little _too_ obvious that I considered it to be just a necessary evil which was required to get the real code to compile.

Was given a fix, which I submitted in turn to Linus, along with the JFFS fixes.

Got a letter from BT this morning.

Dear Mr Woodhouse,

Thankyou for your interest in BT Home Highway.

We need to speak to you regarding your order and have tried to contact you by telephone on several occasions, but without success. I am therefore writing to suggest that you phone us, so we can discuss the matter without further delay.

I had told them that the best method of communication with me was email, but apparently being a telco they're not capable of newfangled communication methods like that. So I'd given them both my mobile and work telephone numbers. They hadn't left a message on my mobile, and the Caller-ID box says that they'd never attempted to call me at work either.

So I'd love to know exactly what the failure mode was on the "several occasions" on which they'd allegedly tried to contact me. Excessive mindless drooling caused their phone handset to malfunction?

Intrigued, I called them to find out what they wanted. It seems they were having a problem with my request that they enable incoming Caller-ID on the ISDN part of the Home Highway installation. The conversation went something like...

- Oh yes, we wanted to talk to you because we'd agreed to enable Caller-ID, but in fact it's not possible to have Caller-ID on ISDN.

- Yes it is. ISDN provides a way for both the source and the destination telephone numbers to be provided at the time the call is announced. I don't mean that I want to plug a normal Caller-ID box into the ISDN hole and expect it to work - I'm not that dim.

- Oh - can you hold?

Pause for 2-3 minutes

- OK, that's fine. We'll enable it for you today.


Had they really been trying to contact me for days just so I can teach them to do their job?

Fucking Useless Telco.

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