Remember last year when British Telecom kept closing fault tickets without actually fixing the fault or reading what we'd told them? Well, it's official — It is BT policy to ignore all information provided in a fault ticket. They admitted it:

"CRM Teams and customers have also been advised that the only action taken on these 'Amend requests' is to complete them to allow the fault to progress. CS Ops do not actively respond to any information on these requests."

Their current game is attempting to charge me £128,000 for installing a new phone line. That's apparently the full cost of upgrading the line plant into the village, which has been desperately needed for a long time but although they costed it up years ago, they haven't got round to doing it yet. Perhaps they were just waiting for a single individual consumer to pay for it?