12 Jan 2009 dwmw2   » (Master)


Today 14:11:31

Cleared CLEARED 00 - GPMS case has been cleared
Today 14:09:03

BT 15 - Previous notes confirm the fault is due to overhead cable damage. So please book appointment via usual interaction with BTW for the further investigation in the customer premises

OK, we believe it's overhead cable damage. So... why are you clearing the fault? Just another fraudulent attempt to stop the timer from counting up and avoid having to pay the correct amount of compensation, presumably?

And why in hell do you want us to book an appointment so you can investigate in my premises? There are no BT overhead cables running through my house, I assure you!

I've seen the cable which is probably at fault. It's here. A fracture in the cable could probably explain the crackling I hear when I make an analogue call, and the other strange effects like the fact that the DSL often drops as soon as I pick up the handset.

What confuses me, though, is that BT closed this section of road a month ago, in order to put new copper in to provide a second line to my house — a second line which I've been waiting for since October. But they didn't notice and fix this problem, and they're still claiming that there are NO SPARE PAIRS in this section of the route! How in hell does that work? What were they doing when they closed the road, in that case?

Fucking Useless Telco.

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