12 Jan 2009 dwmw2   » (Master)

Argh. How is it that people can be so fucking stupid?

Are Yahoo actually employing people to do their customer service, or just dragging in crack-smoking monkeys off the street to do it for a laugh?
This reminds me of the exchange with Vodafone, where they never bothered to read anything I wrote, but just kept asking the same identity questions over and over again... even when I answered them.


Message-Id: <200901112335.n0BNZjsU033833@mail-relay1.yahoo.com>
Date: Sun, 11 Jan 2009 23:35:53 +0000
To: David Woodhouse <dwmw2@infradead.org>
Subject: Re: UK - United Kingdom (KMM81869195V16943L0KM)
From: Yahoo! UK & Ireland Login Support <uk-account@cc.yahoo-inc.com>
X-Bad-Reply: 'Re:' in Subject but no References or In-Reply-To headers

Hello David,

Thanks for writing to Yahoo! UKIE Customer Care.

Currently, we are unclear on exactly what it is you want done to your
account. Please reply to this message with a more detailed explanation
of what you need done.

Also, in your reply, please include the:

- Yahoo! ID
- alternate email address
- date of birth
- postal code
- secret question and answer

that you supplied when you created your account. We will then be able to
verify your account.

Regards,

Customer Care - Yahoo! UK & Ireland

CONFIDENTIALITY NOTICE: This email and any attachment is confidential
and may be legally privileged. It is intended for the named recipient
only.




Original Message Follows:
-------------------------

On Sat, 2009-01-10 at 23:48 +0000, Yahoo! UK & Ireland Login Support wrote:
> Currently, we are unclear on exactly what it is you want done to your
> account.

This was fully stated in my mail of January 8th.

I'm sorry; I don't mean to be rude, but I don't think I could explain it
in words of fewer syllables. You'll have to find a competent adult to
read it to you.

I am attaching that email for your convenience, in case you can't find
it. Please forward it to someone who is capable of dealing with it... as
I requested on the 8th.

--
dwmw2

[ Attachment 1.2 Type: message/rfc822][ Forwarded message displayed below ]

From: David Woodhouse <dwmw2@infradead.org>
Date: Thu, 08 Jan 2009 15:36:07 +0000

On Thu, 2009-01-08 at 13:44 +0000, Yahoo! UK & Ireland Login Support wrote:
> Hello David,
>
> Thanks for writing to Yahoo! UKIE Customer Care.
>
> We have received the account information you have provided and
> understand that you are unable to login to your Yahoo! account.

I have found the reason why your reminder message wasn't getting though.
Please forward this to whoever is responsible:

Your reminder messages are being sent out without a Message-Id: header.
This header is supposed to contain a unique identifier for each message,
and the email RFC (RFC5322) says that every message SHOULD have such a
header.

Since most messages lacking such a header, in violation of the standard,
are spam or virus traffic, many mail servers reject them. Including
mine.

I have implemented a temporary workaround, and I was able to receive the
reminder -- so I do have my username and password now; thanks. But you
should fix the problem anyway, of course.

--
dwmw2

[ End of Forwarded Message 1 ]

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