1 Dec 2008 dwmw2   » (Master)

Following my post on Friday, we're now at almost 19,000 bogus 'clears' from the BT side, as they dishonestly keep clearing the fault in order to avoid being held accountable to their own Service Level Guarantee. All of the clears have been rejected by the ISP, of course — but BT have arranged for their systems to fall over when the ISP responds too quickly, while they can re-clear the fault from their side within a second or so of it being passed back to them.

So it looks like BT are winning the game with the 'chess clock' — although the line has been fairly much unusable for a week now, and the fault was reported 6 days ago, the clock has yet to reach a single day, let alone the SLG of 40 hours. Purely because they keep kicking the fault back to the ISP's side while we're waiting for BT to take action.

There's no way we can attribute this to their normal incompetence — this is blatant fraud on the part of British Telecom.

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