Waited at home all morning today, for a British Telecom engineer to come and fit a new line. They failed to show up, and failed to contact me to let me know. Excellent customer service from British Telecom, as usual.
The ISP apparently received an email this afternoon — after the BT engineer had already missed the appointment — telling them that the job is delayed and has now been referred to the planning department.
They had to dig the roads up between here and the exchange to install my ISDN line when I first moved in, not so many years ago. Now we suspect they didn't bother to lay enough new copper that time, so they're going to have to do it again.
I suppose it's unrealistic to hope that they'll actually install fibre this time?
Fucking Useless Telco.