Oh, fuck me backwards.. this is great:
"Today 15:09:23 BT notes 15 - REJECTION - Records show that this is not a current working circuit ."
Of course is isn't a current working circuit, you stupid people. That's because you disconnected it!
Quite why you disconnected it isn't entirely clear to us — it seems unlikely that this will magically fix your Cisco-based problems, as I previously observed.
And why the "lift and shift" operation — which used to take a few minutes to move the user onto another circuit — has so far taken you over 24 hours is also a mystery to us.
Maybe it's just another excuse to close the fault and fraudulently try to avoid the penalties of exceeding the Service Level Guarantee, since now it needs to be re-reported on the "new" line? When that eventually starts working, that is — they're apparently saying it might take until the 23rd now.
Fucking Useless Telco.