21 Oct 2008 dwmw2   » (Master)

Despite the ISP escalating the problem, it looks like British Telecom still haven't managed to reconnect the line that they disconnected yesterday... evidently in the hope that doing so would magically cause an IOS upgrade on their core routers. Maybe they're still waiting to see if it really does have the magical effect they desire, if they leave it broken for a little longer?

Fucking Useless Telco.

They're also making stupid noises in my fault ticket about the ISP being rude to them. When whining about it and threatening to make complaints about the rudeness, the BT muppet admitted to having hung up on the ISP, which doesn't strike me as being particularly polite.

Somehow I don't think the BT muppet remembered that the phone call had been recorded. I was quite amused by the response of Shaun's boss, after reviewing the recording:

"I have reviewed the call recording. I do not believe Shaun was rude at all. There are several cases where BT talked over Shaun (which is rather rude in my opinion). I feel Shaun was quite polite during the call. Statements by BT during the call seem to make no sense and were somewhat contradictory."

I find that assessment entirely credible. Having dealt with Shaun before, I find it hard to believe that he was anything less than his normal, unfailingly polite, self. The poor man has to deal with BT a lot — and as far as I'm concerned he has to be a saint, since to my knowledge he hasn't actually throttled anyone yet. Or otherwise promoted an attitude of violence in any way.

I am, as ever, massively impressed with the ISP; Andrews & Arnold.

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