It's just scary watching the responses from British Telecom, in the tickets which have been opened for the core network fault with their Cisco kit. I've posted a copy of the tickets on my line here and here. (There are two tickets because they actually closed the first, in what seems to be a fraudulent attempt to hide the fact that they are failing to meet their Service Level Guarantee.)
These people are so lacking in intelligence that I really don't know how they manage to feed and dress themselves. They just keep trying to clear the fault, with totally bogus responses — often trying to trick us into accepting a chargeable engineer visit, sometimes just claiming that such a visit has happened when it has not, sometimes claiming to have run diagnostics and found that the line was OK, sometimes claiming that there must be a misconfiguration at my end, etc.
It's clear that they aren't even reading the information in the fault report, and are just clearing it without even thinking — and they've done it so many times that the ISP has had to implement a bot to automatically reject the 'clear' each time.
It's mindboggling that a company can be so incompetent in the way it treats its customers.
I swear, the world would be a better place if the likes of Cisco and British Telecom were eradicated from it in a freak incident of self-annihilation brought about by their own incompetence.