26 Jan 2007 dwmw2   » (Master)

Sometimes I really despair of humanity.

From: UK Sales Ops Group <uk_sales_ops@cathaypacific.com>
Cc: david@woodhow.se
Subject: Ticket Refund

Dear Mr Woodhouse,

...

What part of "write down my name again and add an at sign and a dot to make it read David at Woodhou dot s e" is so hard to understand? Why do people see the need to add and change letters?

This one's particularly impressive since after they read "david at woodhouse dot se" back to me I'd gone to the trouble of spelling it out to them -- "h o u dot s e" -- and they still managed to screw it up.

I set up the domain because I thought an email address which is identical to my name except for a couple of bits of punctuation would be far easier to dictate over the phone than my normal address. So far it seems to be harder though.

Extra bonus points to Cathay Pacific for disregarding the explicit instruction on the telephone yesterday that they were not to contact me by telephone but must use email instead. Calling me after their email bounced might have been acceptable (although the incompetence is less so) but they did it before trying to mail me.

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