1 Aug 2006 dwmw2   » (Master)

Joy. Upon arriving home and looking up my credit card statement, I find that Travelocity/Lastminute didn't even refund me for the flights which they cancelled after claiming that they couldn't use FedEx to deliver the tickets to me.

These were the tickets, you may recall, that Travelocity/Lastminute eventually did FedEx to me at my hotel when I rebooked -- despite the fact that their Mr Bablani Ritesh had assured me that it was not possible for them to do so. So they've been paid for the tickets twice.

FedEx get bonus fuckwit points too, for failing to deliver to the hotel, for failing to take my telephone number because it wasn't a US number, and for refusing to have the driver call me when he was about to deliver the package even when I did give an alternative local number.

Apparently FedEx drivers aren't capable of calling the recipient a few minutes before their arrival (such that the recipient can make his way back from the conference centre to the hotel to meet the driver). This is because they "do not carry telephones".

I did ask the lady to whom I was speaking if she was actually calling from the 21st Century.

She said no.

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