British Telecom's capacity for incompetence continues to
amaze me. We're reproduced the fault in their L2TP service
using purely Legacy IP — although we first saw it with
IPv6, it does affect IPv4 too.
It's a known Cisco bug — CSCsd13298, for which a patch
exists. And yet they still seem incapable of dealing with it.
They've tried sending engineers to my house, as if they
think that could help. I turned him away with an explanation
of what the problem really was, and then they put false
information into the ticket: "SFI Line tested ok
following attendance by BT external engineer". The
engineer didn't get anywhere near it; he was turned away at
They've tried charging for a "Special Faults
Investigation" engineer visit, despite clearly being
instructed that such a visit was not requested. This is an
offence under the Unsolicited Goods and Services
This update from their side is particularly impressive:
No BTW fault - an engineer attended on
15/10/2008 23:40:00 and reported reterminated e side to
b/pair 17070 all ok fast test done = line test ok. Notes and
test results indicate no fault exists.
If there was an engineer in our house at twenty to midnight
on Wednesday, he was very
quiet. And he managed to
complete his work without disturbing the DSL line, which has
remained synchronised from Wednesday morning until now
They've even tried just closing the ticket without fixing
it, in what seems to be just a fraudulent attempt to evade
It's astonishing to watch the exchanges back and forth
between BT and the ISP on the fault ticket, with
complete lies being put forth from BT in clearing
the ticket, and then being rejected by the ISP.
Why on earth can they not just fix their poxy
Cisco kit? (Or preferably retire it in favour of machines
from someone less incompetent, like Juniper; but that's more
of a long-term plan).
Fucking Useless, Criminal, Telco.