27 Oct 2002 cinamod   » (Master)

As you may have read on Slashdot (much to my chagrin since I didn't want this posted to /.), the AbiWord tip jar was recently robbed. The tip jar happened to be run via PayPal.

I've gotten a slashdottings worth of emails on the subject, and I'm thinking that a lot of people are missing my point - I'm not directly blaming PayPal for my being robbed, though I entertain the possibility that the problem might be on their end. I'm blaming PayPal for being insensitive and irresponsive to a customer's needs, and for not living up to the terms and conditions of their membership agreement.

PayPal charges a fee in exchange for providing a service. Several terms of said service are not being lived up to, and in my estimation, PayPal is not acting in good faith.

If PayPal had merely responded saying "We're investigating this charge" *EVEN* if they came back saying that my charge had no merit, I would not have sent this email. I refer you to these quotes from paypal's own site:

"PayPal will investigate your complaint and attempt to recover any funds you are owed. You will be entitled to the return of any funds PayPal is able to collect on your behalf. However, fund recovery is not guaranteed."

See also: https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/terms#insurance and https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/terms#consumer_protection

I'm not a demanding person. I don't necessarily want my money back, though that would be the most ideal resolution to this problem. What I want is for PayPal/EBay to send me a fscking email saying "we're investigating your complaint." That's all. Even better, they could find out the address where the camera was sent and give that to me, or contact some authority aobut the problem. Or at least give me the ability to do so myself without having to get a subpeona against them.

Dom

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