So, this space is moving slower than most online diary and article discussion fora I've seen. I think I like that.
After the monthly operations review, I've actually started serious thinking about what the required elements of a support model would need to be for those products that have an Open Source software base. From a corporate perspective, this is actually harder than it seems, but an interesting problem. Anyone who's managed a large, geographically diverse support group probably has some idea of what I'm trying to do.
An interesting piece of fallout from my efforts to deal with supporting Open Source software in proprietary hardware scattered all over the world is an examination of the nature of supportability and communications system resiliency. If there's anything worth discussing here, I'll put together an article and post it. If not, then I probably won't. We'll see how I feel and what happens.