Heh. This is getting fascinating. I wonder who cheated this poor sod out of $29. He wrote another email (obviously ignoring our friendly reply to his previous email) on the subject of wanting a refund. Again, I obscured the identity for obvious reasons:

To Whom It May Concern:

Today, online I placed an order for the search engine, however upon further considerations I have decided that the package, is not useful for my project. I would greatly appreciate it if you would refund my $29.00. Please be assured, that I have not used and have no future plans of using zope.com. If you have any further questions, please e-mail me at jxxxxxx@hotmail.com

Jxxxxxx Rxxxxxx

Again, to clarify, Zope (usually reached via zope.org, but zope.com works as well), is OSS, and is not a search engine either. Did someone cheat him, or does he really think we're stupid enough to believe we should 'refund' him? What to do with this guy? I guess the Debian webmasters get these all the time, eh?