18 Jan 2011 Killerbees   » (Journeyer)

Quote of the [specify period]

This [period]'s quote is from Nicola Morrison, ScottishPower online manager quoted on computerweekly.com, here, in a piece which quite frankly looks like marketing blurb placed by a PR agent on a day when the editor was hungover.

Anyway, Nicola have an award for improving customer service not by answering customers questions but by analysing them!

Working with [tech co][1] has ... given us an unparalleled insight into our customers' requirements through the ability to analyse the questions they are asking.

[1] I'm not going to repeat the name of the company involved, I don't want to draw attention to them!

Syndicated 2011-01-18 12:19:00 (Updated 2011-01-18 12:20:37) from Danny Angus

Latest blog entries     Older blog entries

New Advogato Features

New HTML Parser: The long-awaited libxml2 based HTML parser code is live. It needs further work but already handles most markup better than the original parser.

Keep up with the latest Advogato features by reading the Advogato status blog.

If you're a C programmer with some spare time, take a look at the mod_virgule project page and help us with one of the tasks on the ToDo list!