Quote of the [specify period]
This [period]'s quote is from Nicola Morrison, ScottishPower online manager quoted on computerweekly.com, here, in a piece which quite frankly looks like marketing blurb placed by a PR agent on a day when the editor was hungover.
Anyway, Nicola have an award for improving customer service not by answering customers questions but by analysing them!
Working with [tech co] has ... given us an unparalleled insight into our customers' requirements through the ability to analyse the questions they are asking.
 I'm not going to repeat the name of the company involved, I don't want to draw attention to them!